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User Guide
User Guide
Signing In

Signing In

If this is your first time using the portal, you will need to create a user account. Fill in the new user form here.

For support in creating your access, please email us at [email protected].

The secure customer portal uses 2-step authentication at every sign-in.
Signing In

Signing In

To create a user account, click here. Then click the "Sign up now" link. You will be prompted to provide your contact information, name, and the company for which you are requesting access. Your request will be approved or denied as quickly as possible.
Security and 2-Step Authentication

Security and 2-Step Authentication

Your secure customer portal login includes credentials that are specific to you. To ensure the security of the information viewed through the portal, the system will send you a new verification code via email when you log in. The sender for this email will appear as Microsoft on behalf of Proconex.

If you do not receive a verification shortly, check your email Spam folder. You may need to add [email protected] to your email whitelist.
Using the Portal

Using the Portal

Once signed in, use the cards in the dashboard to select the desired functionality. 
  1. When viewing order status or repair order status, you can use any of the field in the Search area to refine your search.
  2. Use PO number or order number to get status on a specific order
  3. Use Order Status to view orders that are in a specific stage, for example all orders that are In Progress
  4. Click on the arrow on the bottom-right of an item to view more details
  5. At the top of the list, click Export CSV to automatically generate a file listing the items on display.

Welcome to your Portal

Welcome to your Portal

Upon signing in, you will have the opportunity to view your company's order status and repair status in real time.
For assistance creating an account, please email us!
[email protected]

Frequently Asked Questions

Upon drilling down into a specific order or repair, you will see the name of the repair coordinator or order management associate as well as their email address and phone number. Please feel free to contact the necessary individual(s) with questions.