Managed Services Providers

Maintain System Availability and Improve Operational Effectiveness

Utilizing a Managed Services approach allows you to improve system availability and operational effectiveness.

The goal of managed services is to provide an IT service management framework to help you improve the total value gained from ownership of your automation system.

Proconex uses a proven system to build an IT Service Management model allowing you to maintain system availability, improve operational effectiveness, and enable your resources to focus on more strategic objectives.

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Scalable System

The system, which is scalable to individual buildings, groups, or an enterprise level rollout, supports a phased implementation which includes:

Service Strategy

Our business consultants work with you to develop IT service strategies that support your business strategy.

Service Design

Our team works with you to design the overarching IT architecture and each IT service to meet your business objectives.

Service Transition

The Proconex team manages and controls changes into the live IT operational environment, including the development and transition of new or changed IT services.

Service Operation

Our team delivers and supports operational IT services to meet your business needs and expectations.

Continual Service Improvement

We work with you to adopt an approach which ensures continual improvement of IT services. Our management system provides you with:

  • More time to focus on your business
  • Closer integration with your business processes
  • Less dependency on specific technology
  • More of a “service centric” vision
  • Faster evolution towards best practices